Business Development Training Resources to Upskill Your Team

Deal with Customer's Indecision and Omission Bias

Indecision can be caused by the omission bias, where people evaluate inaction more positively than action, even if the outcome is the same. To address this, salespeople should remove the fear of buying by providing safety guarantees. They should also identify the causes of indecision, such as too many options or lack of knowledge, and address them accordingly.

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Avoid Overloading Your Customers with Information

In the age of abundant information, buyers have access to multiple resources about a product or service, which can lead to indecision. The most effective way is to curate resources specific to the customers’ needs, aid them in reaching their conclusions, empathize with the complexity of their problem, and prioritize information for their needs. This blog discusses how salespeople can avoid overloading prospects with information and build trust and confidence in their decision-making.

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Sales Process Arthur Li Sales Process Arthur Li

Use Micro-Commitments to Move Stalled Sales Pipeline

Stalled pipelines can be a common problem in sales. To overcome this, sales teams can use the technique of micro-commitment, which involves getting prospects to make small commitments along the sales journey. This builds trust and momentum, making it easier for the prospect to eventually make a larger commitment, such as a purchase.

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Perspectives Arthur Li Perspectives Arthur Li

How Does Generative AI Impact Salespeople?

The world of sales is complex, and it's constantly changing. Sales professionals are constantly seeking ways to improve their performance and gain a competitive edge. Fortunately, the development of generative AI has opened up new opportunities for sales teams to automate and streamline many of the tedious tasks associated with the sales process.

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Sales Process Arthur Li Sales Process Arthur Li

Know Your Sales Numbers

Sales metrics can provide valuable insights into how changes to products and business models affect the market's reaction. Tracking metrics such as conversion rate, time spent from contacts to closing, contract size, and upselling opportunities. By analyzing these metrics, startups can pinpoint areas that need improvement and optimize their sales process.

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Influence and Persuasion Arthur Li Influence and Persuasion Arthur Li

Objections Handling Requires Advanced Preparation

Objections are an inevitable part of sales, but they don't have to be painful. In fact, with advanced preparation, handling objections can be less stressful and more productive. In this blog, we explain that by anticipating common objections ahead of time, salespeople can have a root response ready and adapt it to the situation, rather than being caught off guard.

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Arthur Li Arthur Li

Can You Identify the 4 Types of Internal Stakeholders?

Internal stakeholders are any person who has a stake in the buying decision and can influence it positively or negatively. There are four roles an internal stakeholder can take on. It's crucial to identify these roles and their motivations during the sales process to maximize the chance of closing a deal.

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