Business Development Training Resources to Upskill Your Team

Deal with Customer's Indecision and Omission Bias

Indecision can be caused by the omission bias, where people evaluate inaction more positively than action, even if the outcome is the same. To address this, salespeople should remove the fear of buying by providing safety guarantees. They should also identify the causes of indecision, such as too many options or lack of knowledge, and address them accordingly.

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Avoid Overloading Your Customers with Information

In the age of abundant information, buyers have access to multiple resources about a product or service, which can lead to indecision. The most effective way is to curate resources specific to the customers’ needs, aid them in reaching their conclusions, empathize with the complexity of their problem, and prioritize information for their needs. This blog discusses how salespeople can avoid overloading prospects with information and build trust and confidence in their decision-making.

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Influence and Persuasion Arthur Li Influence and Persuasion Arthur Li

Objections Handling Requires Advanced Preparation

Objections are an inevitable part of sales, but they don't have to be painful. In fact, with advanced preparation, handling objections can be less stressful and more productive. In this blog, we explain that by anticipating common objections ahead of time, salespeople can have a root response ready and adapt it to the situation, rather than being caught off guard.

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Ask Assumptive Questions in Selling

Assumptive questions are questions that assume that you will get what you want. In this article, we will explain why assumptive questions are useful, how we should ask assumptive close questions, and when we should ask assumptive questions. The greatest benefit of asking assumptive questions is to remove the doubts of rejection out of our brain. The confidence will show itself.

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Effectively Communicate Your Company’s Differentiation

Differentiation is the heart of strategy and is the reason why many companies can co-exist in the same industry. There are no two identical companies in the world. Period. The challenge that many salespeople have with communicating how they are different from others is that their differentiators all sound the same. So what can you do to differentiate yourself from competitors? There are three steps to deliver your differentiation.

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Influence and Persuasion Arthur Li Influence and Persuasion Arthur Li

Internal Customers Mapping: A Key to Influencing Buying Decisions

An internal customer is a person within an organization who receives a service from an internal employee. Most of the time, they are people whose work directly affects the productivity of another worker. Nowadays decisions about B2B sales are rarely made by one person, so to understand the motivations of the internal customers of your buyers will help you more efficiently navigate the buying process that is otherwise invisible.

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Influence and Persuasion Arthur Li Influence and Persuasion Arthur Li

Cognitive Biases in Sales: How to Recognize Behavioural Psychology in Common Businesses

Cognitive biases are automatic thoughts that condition a response. This lets the brain make a quick decision without actively thinking about the issue or situation at hand. This article uses examples to explain three common cognitive biases in sales: the decoy effect, single-option aversion, and the bandwagon effect.

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